Operations Manager- Call Centre Ops

Company Name:
BITSOFT INTERNATIONAL, INC.
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
oDevelops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
oMaintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
oAccomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
oMeets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
oPrepares call center performance reports by collecting, analyzing, and summarizing data and trends.
oMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
oMaintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
oAccomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Security Operations Manager
Piscataway, NJ Quality Technology Services
Storage Operations Manager
Newark, NJ Madison Sterns, Inc.
Partial Telecommuting Technical Operations Man...
Paterson, NJ VirtualVocations.com
Foundry Operations Manager - 24854BR - EN
Mahwah, NJ Stryker Corporation
MS Engineering Operations Manager - Lifecycle ...
Morris Plains, NJ Honeywell
IT Operation Manager
Secaucus, NJ Randstad Technologies