Datawarehouse Teradata L3 DBA

Company Name:
Open Systems Technologies
Core accountabilities ( 90%)
o Performance of incident and problem ticket resolution to SLA for services across the global warehouse estate.
o Performance of BAU change ticket deployments for services across the global estate
o Aherence to standards for change control, database security and database patterns.
o Owning, scheduling and implementing maintenance releases to the global estate.
o Participation in disaster recovery and business continuity exercises
o Identifying incident and problem trends, proposing plans to address and reduce
o Develop and maintain operational procedures and documentation
o Provide on-call rota and shift support where required
o Performing delivery tasks for as a member of Service Improvement Unit initiatives
o Performing delivery tasks for internal projects as directed by L3 DBA technical leads

Leading / development ( 10%)

o Assist with the creation, monitoring and reporting of service metrics and progress against service improvement plans
o Develop and communicate a deep knowledge of systems, processes and database technology

Basic Qualifications:
5+ years of proven experience in maintaining and supporting major or critical applications
5+ years of experience in diagnosing and resolving root cause of performance problems.
5+ years of administration of data warehouses
5+ years of with documentation tools and writing / maintaining technical plans and procedures
5+ years of experience in the Teradata product set
5+ years of experience of working in a highly regulated environment and the associated processes and tools
5+ years of in-depth and broad knowledge of Teradata

Preferred Qualifications:
Participates in Post Incident Reviews
Resolves incidents and problems and fluently applies escalation and notification procedures for major incidents.
Can describe specific techniques for isolating a problem and defining resolution approaches
Experienced with owning change planning, communication and approvals for BAU change and production maintenance
Collaborates and communicates well with partner teams - application run and build, service management, incident management, server and storage
Knowledge of the ITIL framework, vocabulary and best practices
Competent in raising Vendor service tickets and working with Vendor technical support staff.
Operating knowledge of Teradata tools and utilities
Broad knowledge of other infrastructure areas and their interaction with the database environment: servers, storage, operating systems, virtualisation;
Track record of technical service provision and improvement within a high-pressure financial services environment.
Understanding and operational experience of warehouse performance tuning and capacity management
Have a working knowledge of infrastructure components and the processes required to maintain the infrastructure
Have a general understanding of the business areas and application / service components used and an appreciation of applications from both a technical and business perspective.
The successful candidate will be well-organised and communicate clearly, with a passion for service delivery and the personal drive to take ownership of their work. They remain calm under pressure and are confident in both the actions they take and when they need to bring in more support

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