L2 Teradata DBA

Company Name:
Open Systems Technologies
Core accountabilities ( 90%)
The Data Warehouse L2 DBA reports into the Database Service Delivery Manager.
Performance of incident and problem ticket resolution to SLA for services across the global warehouse estate.
Performance of BAU change ticket deployments for services across the global estate
Aherence to standards for change control, database security and database patterns.
Owning, scheduling and implementing maintenance releases to the global estate.
Participation in disaster recovery and business continuity exercises
Identifying incident and problem trends, proposing plans to address and reduce
Develop and maintain operational procedures and documentation
Provide on-call rota and shift support where required
Performing delivery tasks for as a member of Service Improvement Unit initiatives
Performing delivery tasks for internal projects as directed by L3 DBA technical leads
Leading / development ( 10%)
Assist with the creation, monitoring and reporting of service metrics and progress against service improvement plans
Develop and communicate a deep knowledge of systems, processes and database technology
Basic Qualifications:

5+ years of proven experience in maintaining and supporting major or critical applications
5+ years of experience in diagnosing and resolving root cause of performance problems.
5+ years of experience owning change planning, communication and approvals for BAU change and production maintenance
5+ years of experience with administration of data warehouses
Competent in raising Vendor service tickets and working with Vendor technical support staff.
5+ years of expertise in documentation tools and writing / maintaining technical plans and procedures
5+ years of experience in the Teradata product set
5+ years of experience of working in a highly regulated environment and the associated processes and tools

Preferred Qualifications:
Participates in Post Incident Reviews
Resolves incidents and problems and fluently applies escalation and notification procedures for major incidents.
Can describe specific techniques for isolating a problem and defining resolution approaches
Collaborates and communicates well with partner teams - application run and build, service management, incident management, server and storage
Operating knowledge of Teradata tools and utilities
Knowledge of the ITIL framework, vocabulary and best practices
Understanding and operational experience of warehouse performance tuning and capacity management
Have a working knowledge of infrastructure components and the processes required to maintain the infrastructure
Have a general understanding of the business areas and application / service components used and an appreciation of applications from both a technical and business perspective.
The successful candidate will be well-organised and communicate clearly, with a passion for service delivery and the personal drive to take ownership of their work. They remain calm under pressure and are confident in both the actions they take and when they need to bring in more support.



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