Senior Operations System Engineer (NOC Lead)

Company Name:
Comrise Inc.
Our client develops market leading solutions that enable operators to interconnect networks, devices and applications critical to evolving the global telecommunications marketplace. Our client's powerful, trusted, neutral solutions for the telecommunications industry includes number portability clearinghouses, mobile messaging services, anti-theft mobile device registries, spectrum management databases and other interconnection information services. Our client's solutions are used by more than 1,000 operators, regulators and content providers and are currently used to provide services to over 1 billion end users.
Your role as Senior Operations System Engineer will be to provide Level 3 system administration maintenance and support for Test and Production Telecommunications Application Service environments. You will also be a Team Leader for the Operations Engineering team. You will be a crucial member of the Operations team working with Software Engineering, NOC Engineers and Customer Service Agents. You will have the following responsibilities:
Provide system administration maintenance and support for various telecommunication based service platforms.
Resolution of platform service issues and alarms.
Develop and implement Operations Engineering training program.
Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close).
Manage and coordinate problem resolutions with multiple teams - operations engineers, software engineers, data center engineers, software vendors, network carriers, etc.
Batch job scripting, testing and implementation.
Cron jobs and file system maintenance.
Perform platform upgrades in testing and production environments.
Write and execute Operations Acceptance Test Plans and Cases.
Write and test MOPs (Method of Procedures) for standardized system administration and operations practices.
Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
Develop and maintain technical documentation required to support the platform - Runbook.
Team Leader Responsibilities: training and mentoring associate engineers; recovery leader for service interruptions and outages, user and operations testing leader, technical documentation librarian (ensure all documentation is viable and accurate, tested and maintained).
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends and holidays.
UNIX/Linux/Solaris system administration.
Programming: Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash and Perl).
Application Server: JBOSS, Tomcat, Oracle.
Communication: TCP/IP, UDP, TCAP, SNMP, SS7, Networking (CCNA Training or Experience is a plus).
Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
Proficiency with Microsoft Office Applications Suite and SharePoint.
Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
Bachelor's degree in technology related field - MIS, Computer Science, Networking, EE or ME.
Minimum of 7 years of relevant working experience.

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